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Delete your Ayla account

Last updated: 05-11-2026

You can delete your Ayla account yourself, from the app. This page shows how, what happens next, and what we keep.

1. If you are a rider

  • Open the Ayla rider app and go to Account.
  • Tap your profile at the top.
  • Tap Delete account and erase my data, then confirm.

2. If you are a driver

  • Open the Ayla driver app and go to Profile.
  • Open Account Actions.
  • Tap Delete Driver Account, then confirm.

3. What happens next

  • At once: your account is hidden and you are signed out.
  • Within 30 days: if you change your mind, sign in again with the same phone number and your account is restored.
  • After 30 days: we erase your personal data for good: your name, email, profile photo, saved places, trusted contacts and family details; for drivers also your documents, vehicle details, bank and payout details and saved payment methods. We delete the stored picture and document files and the sign-in record kept by our sign-in provider.

4. What we keep

We keep the records we must keep for legal, tax, safety and accounting reasons: your trips, wallet and payout history, linked to the phone number you used. We delete or de-identify them when we no longer need them. This is also described in our Privacy Notice.

5. If you cannot open the app

Install the Ayla app again, sign in with your phone number and follow the steps above. If that is not possible, write to us and include the phone number of the account: support@ayla.taxi.

6. Who runs Ayla

For anything about your data, use Help & Support in the Ayla app.